These terms and conditions (the “Booking Contract”) are between and shall bind the property owner or manager (“KH Homes Ltd” “we”, “us” and “our”) and the Serviced Accommodation Renter(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking and all members of the party.
Any Booking is subject to the Booking Contract. This Booking Contract and our confirmation email contain the entire agreement between us and you and forms the basis of your agreement with us so please read them carefully. Nothing in this Booking Contract affects your usual UK statutory rights.
KH Homes Ltd is registered in England and Wales under company number 10039910 and has its registered office at 22a Union Street, Maidstone ME14 1ED.
For the avoidance of doubt, you acknowledge and agree that the provider of the Property is KH Homes Ltd.
Issue us with a booking request form via email (“Booking Request Form”) or direct booking through a Channel Manager website and pay the full payment and Damage Deposit or Issue Letter of Indemnity for the Property as well as the Cleaning fee to KH Homes Ltd. The Booking shall be made and this Booking Contract shall be effective when KH Homes Ltd has received the full amount payable for the Property and the Damage Deposit or Letter of Indemnity as well as the Cleaning fee and we have provided you with a confirmation email setting out the details of the Booking and including the Cancellation Policy.
If the Quote or Booking Request Form requires that you:
make a payment in full, then you must pay the full amount for the Booking to KH Homes Ltd by the due date; and
You shall be required to pay the applicable damage deposit (the “Damage Deposit”), cleaning fee (“Exit Cleaning Fee”) and/or any other fees (“Other Fees”) as set out in the email confirmation as part of your payment in full or your Balance payment (if applicable).
You should carefully check the details of the Quote or Booking Request Form before making any payment to KH Homes Ltd regarding your Booking, as well as the confirmation email and inform us immediately of any errors or omissions.
You are required to send to KH Homes Ltd your full payment on the due date as specified in the invoice provided.
If you need to cancel or amend your Booking, you must write to us or email us as soon as possible. A cancellation or amendment will not take effect until we receive confirmation from you. The cancellation policy described in your email booking confirmation (“Cancellation Policy”) applies to your Booking and KH Homes Ltd will refund any amounts due to you in accordance with the agreed Cancellation Policy.
In the event that:
any balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy; or
you do not arrive at the property within 24 hours of your arrival time without notifying us,
then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.
If we cancel or amend your Booking:
We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally cancel Bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your Booking. If we cancel your Booking, KH Homes Ltd will refund you any fees you have already paid to KH Homes Ltd. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your stay (including, without limitation, fees for travel, entertainment, activities or insurance).
Reservation can be cancelled free of charge up to 7 days prior to arrival date. Cancellation requests need to be made in writing if a reservation was made with KH Homes Ltd directly. If a reservation was made via a 3rd party website, it is necessary that the agent is notified and a cancellation form is sent through via email. Otherwise the booking will remain active and deposit will be charged accordingly.
Full payment is refundable if the reservation is cancelled 7 days prior to arrival date.
After this time, 20% balance is taken for all bookings and it becomes non-refundable.
Early departures are treated as cancellations and the Guest is not entitled to a refund for the remaining number of nights if the cancelled period is shorter than 7 nights.
For long term bookings over 28 nights, we require 14 days’ notice of cancellation once occupation has been effected.
Non-arrivals are treated as cancellations and you will not be entitled to a refund.
Guests check in from 3:00 PM of the Arrival date for your stay and Check out is at 11:00 AM on the departure date we give you. We will let you know these times in writing in advance of your stay.
If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation email so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by 3pm on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you via KH Homes Ltd for fees already paid to us. Please see the Cancellation Policy for further details.
Amenities in the property are: Satellite TV, WIFI, Washing Machine, bed linen and towels. The usage of WIFI connection, Gas and Electricity are all included in your booking prices. For stays more than 28 nights, cleaning is carried out usually once a week, or in accordance with mutual agreed schedule of cleaning. Cleaners will retrieve keys from the smart keypad located outside the property if such property has a key box. Properties without key boxes will require prior notification of cleaning dates and times to be agreed with guests.
You agree to comply with the regulations set out in any property manual at the Property and any other regulations reasonably specified by us from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery and glasses clean and in good condition.
You agree not to cause any damage to the walls, doors, windows or any other part of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property while at the Property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
All KH Homes Ltd properties are Non-smoking properties. Smoking is strictly prohibited anywhere inside the property. Any signs of smoking will cause you to lose any deposit held and/or additional charges levied against you. Smoking may be carried out in the garden if the property has one.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of cleaning, essential repairs in an emergency or to ensure you are complying with this Booking Contract.
Every effort has been made to ensure that you have an enjoyable and memorable stay. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway.
In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence at the Property.
If any complaint cannot be resolved during your stay, you must write to us or email us with full details within 28 days of the end of your Booking.
For the avoidance of doubt, you should always KH Homes Ltd if you have any complaint in relation to your Booking or the Property.
Our maximum liability for losses you suffer as a result of us acting in breach of this Booking Contract is strictly limited to the amounts received by us in relation to your Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this Booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a short stay or Long term stay and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
For the avoidance of doubt, KH Homes Ltd shall not be liable to you or responsible for:
any guest’s personal property. Guests are required to take out their own personal insurance for any items or personal belongings which do not belong to KH Homes Ltd, as KH Homes Ltd only provide insurance cover for contents belonging to KH Homes Ltd in the property.
any issue between you and us regarding the Booking;
any failure in relation to any payments due to the failure of a payment solution provided by a third party; and
the rejection of any payment of yours by a third party payment solution provider.
This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
You may not transfer your Booking or any rights and responsibilities under this Booking Contract to any other person, without our prior written consent.
If at any time any part of this Booking Contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts shall not in any way be affected by that omission.
This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing.
No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this Booking Contract. Neither you nor we shall have any remedy in respect of any untrue statement made by the other upon which that party relied in entering into this Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this Booking Contract.
We will not be in breach of this Booking Contract, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, flood, fire, explosion or accident.